f.a.q
Honest answers, before you book.
Everything owners most often ask us before a first stay.
- 01
Can I visit where my dog will be staying?
Yes, In fact we insist on it. We don't take any bookings before we've met your dog and both parties are confident it's the right environment for them.
- 02
Do you take un-neutered/spayed dogs?
Yes, we take intact females, however we do not take un-neutered dogs over the age of 12 months.
- 03
Are you insured?
Yes, we're insured by Pet Plan Sanctuary.
- 04
Are you licensed?
Yes, we're fully licensed by Durham County Council - license no LC202603-91250.
- 05
What makes you different?
At Wild at Heart we don't believe your dog should be confined to a kennel all day, your dog has access to secure fields and activity areas all supervised and will have a minimum off 90 minutes of exercise as well as socialising with other guests in our day care area.
- 06
How often do they get walked?
Each dog get's a minimum of 2 walks per day up to maximum of 3 hours, this is dependent on each individual dogs needs and time of arrival.
- 07
Does my dog have to be vaccinated?
Yes, all dogs must have their DHP, Leptospirosis (L4) & Kennel Cough vaccinations, we advise Canine Parainfluenza Virus (CPIV).
- 08
Can you board puppies?
Yes, we're happy to take puppies, they must be fully vaccinated and depending on their needs there may be additional fees.
- 09
Do I need to provide food for my dog?
All stays include our proprietary cold pressed food as standard, if your dog is a fussy eater or on a specific diet we encourage you to bring enough to last their stay.
- 10
Is there anything else I need to provide with my dog?
If this is the first time your dog is staying with us, we'd suggest bringing their bed or blanket to help them settle.
- 11
Will my dog be staying with other dogs?
Yes, we have up to 6 guests staying with us at anyone time.
- 12
I don't have a car, are you able to provide transport?
Yes, we can collect & drop off your dog for an extra charge.
- 13
Do you take any payment before meeting?
No, if any boarder ask's you to pay a deposit before hand please be aware that this could be a scam. Only once we've met and you're happy with where your dog will be staying do we then take a deposit, it's 50% of the total booking fee with the rest payable 14 days before drop off.
Ready to meet?
Book your free meet-and-greet.
